If for any reason you are not completely satisfied with your recent online purchase, we are happy to offer
an exchange or refund on your order within 3 months of the purchase date, provided the item is unworn
and has all original tags attached. (NB: for hygiene purposes, we are unable to accept returns on
earrings).

How To Return Your Package

To return your order, please use the returns portal link below, which provides clear instructions on how to
successfully return your online purchase. You will need your order confirmation ID and the email address
or postcode associated with the order to log in to the portal.
Follow this link to purchase a return label for either an exchange or refund/store credit: Aran Returns &
Refund Portal
All return orders must include a note within the package. To ensure a smooth return, it is important that
your note includes the following information:

● Order Number
● Reason for the return of your order
● Item you wish to receive in exchange (if applicable)
● Your full postal address
● Your telephone number and email address

Once you’ve paid for the return label through our portal, a printable return document will be sent to the
email address you provided for the order. Please check your spam or promotions folders in case the email
is directed there after purchase. The return label will include all the necessary instructions for completing
your return with the courier.

If you encounter any issues receiving your return label, please contact us at customercare@aran.com,
and we will be more than happy to assist you.

For customers outside the EU (including the UK), customs information will be electronically submitted to
the courier to help your package pass through customs smoothly, avoiding any additional fees or delays. It
is essential that customers outside the EU use our courier system for returns.

The Aran Sweater Market is not liable for any packages returned without using our return portal service.
If you made your purchase at one of our store locations, please check your receipt to confirm if you are
within the return window. You can contact us with images of your receipt and any related documents, and
we will assist you from there.

In the unlikely event of your product not having reached you in perfect condition please contact us
immediately to arrange a return for a replacement. All we need is the order number and a photograph of
the issue so we can authorise the return. Damage or fault claims must be submitted within 2-3 days of
receiving your order. Claims reported after this period will not be accepted.
Normal wear is not considered a defect.

Our Exchange/Refund Procedure

Our standard processing times for returns apply year-round. Typically, returns are processed within 7
business days of receipt at our returns centre. However, please be aware that during our peak period from
November to March, returns may take up to 14 business days to process.
Exchanges are typically shipped within 24 hours after your return is processed. If there are any delays due
to item availability or other factors, we will notify you promptly via email.

Refunds are submitted to the original method of payment usually within 48 hours of processing your
return.
An automated email will confirm the refund and it usually takes 2-3 business days for the funds to show in
your account. The timeframe for credit/debit card reimbursement may vary based on your bank's policies.
If your return package does not include a note or if your request is unclear, an online store credit will be
automatically applied to your order. You will be promptly contacted via email with an update regarding your
return.

While we are pleased to offer a hassle-free return service to our valued customers, please note that we
reserve the right to refuse a return request under certain circumstances, such as:

● If the tags are not attached and/or we suspect that the item has been worn.
● If the item has been washed, stained, marked with hair or exposed to perfumes/other odours.
● If the return is received outside our 3-month return window.
● If we notice an unusual or suspicious pattern of returns activity, such as a high volume of return or
exchange requests.

Our returns team works diligently to process returns and exchanges quickly and efficiently. To maintain
this service, we must ensure that all return requests are fair and legitimate. If there are any issues with
your return, we will send you an update via email while processing it.

Thank you,
Aran Sweater Market